Well after waiting a lot for my bags I decided to take a shuttle to take us to the hotel.
And the hotel is just awesome here is part of my review, to see the rest go
This hotel is great and it's one of the best in Cancun. Right below I'll write my review in separate parts.
Check in/Check out
As soon as I arrived I was asked my last name and the whole check in process was a breeze. Just 2 minutes after I arrived I was already going to my room. The actual check out process was kind of slow because of all the people doing the same thing. But it did took 20 minutes for a bell boy to get to my room
4.6 points out of 5
Although the size is average, the room is beautiful. It might not have some details and extras as some of the others 5 star hotels around the world, but it's great. I was apparently upgraded to a room with a better view but I was just in high floor and the view was nice. The bed is really comfortable but the sofa bed is not great. The tv offers several channels but the movies on demand option did not worked. There is also a nice desk where you can connect your computer to the internet (16 USD per day, a bit expensive). The bathroom is just beautiful but the door has some glass so you can see from the outside everything that is inside.
The room is great but there is something missing from other 5 star hotels rooms
Service was always good sometimes even excellent, but in a 5 star hotel service needs to always be excellent. What I really appreciated is that whenever I went to the front desk or called them, or even sometimes when at the restaurant, is that I was addressed by my last name, and it is a big plus, specially because not a lot of hotels in Mexico do that. I never had any problem with any of the employee, they were all very courteous and provided me a very good service. The only 2 small complaints that I had were: Because I was during a very busy week (between Christmas and New Years) the hotel was almost full and the service at the bars at the pool was slow, it was just that there was only one person preparing 20 drinks at once.
The other complaint is that I did not received a turndown service and there was one, and just to remind everyone, this is a must for a 5 star hotel.
Oh and of course, that it took 20 minutes for a bellboy to get to my room
It's not the best but it's not bad. Although the Cancun Strip is extremely long most of the Shopping Malls, nightclubs and restaurants are between the 13th km and the 9th km. The hotel is located in the 14.5 km so is not that bad. If you are staying here is probably because you are not on a budget, so if you take a taxi from the hotel (only vans and Suburbans) it will cost about 100-150 pesos to that zone (for me as Mexican, that's very expensive), so if you want to save some bucks, just ...
24 hours in Cancun.
Cancun is a great place but it doesn't really feels Mexican, which can be good or bad. Personally I think Cancun is much more American than Puerto Rico. It's very expensive, comparing it to other Mexican cities and everybody speaks english, use dollar, etc..
I've been to Cancun several times before, so this time apart from going to La Isla Shopping Mall, which is the best Shopping Mall in Cancun I spent the whole day relaxing at the beautiful white beach. After all the stress that CUBANA caused I was happy to be just sitting at the beach with a beautiful view.
Cancun v.s. Varadero?
Many people try to decide wether to go to Cancun or Varadero for Winter Break. Both of them have pros and cons. If you of course are the typically "business" pro-capitalism person you will prefer Cancun. The medium city in Mexico offers great beaches and endless options of lodging wether is All inclusive or not. You will also find many options for shopping, good restaurants and nightclubs.
In Varadero is very different. 99% of the hotels are all-inclusive, in my opinion their beaches weren't as I expected and although you might find several restaurants there are not a lot of options for Shopping or nightclubs. But it does offer a more relaxing experience. You will not find Americans everywhere which for some people can be good.
Flight to Mexico City.
My flight, again with Volaris was not great. It was delayed 1 hour and I had to wait 45 minutes for my bags to come. But they are a good airline.